FAQs
Products and Warranty
No, we do not recommend using LED devices as the only source of light in the bathroom. To produce perfect conditions, we recommend using overhead lighting as well as light fixtures.
Yes. All of our mirrors can be installed either vertically or horizontally. Please take care of the dimensions. Please keep in mind that the infrared sensor will rotate in tandem with the mirror’s position.
When the defog function is turned on, the front of the mirror heats up and clears the fog.
LEDs have an average life of 25 years, or 120,000 hours. They can be simply replaced.
Yes, we have a 2 year warranty for you, all you need to do is contact us at email: support@cozyfurn.com and we will take care of the case for you.
All of our electrical products have passed UL certification, so you can shop with confidence!
Although we spend a lot of energy to optimize the packaging, but the damage is inevitable, but please do not worry, if you receive the damaged products, you just need to take pictures of the damaged parts of the product and the order logistics label send to our customer service mailbox: support@cozyfurn.com then we will immediately claim for you.
Shipping and Payment Methods
No need, all shipping and taxes are on us.
You can check the email address you entered during checkout or follow the link below:
Once your order is confirmed, we will choose the warehouse closest to you for immediate shipment, which typically takes 5-7 business days to arrive. If the goods you purchased are out of stock, the delivery time will be prolonged; thank you for your patience!
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
Installation
Yes, you can. We hope that reading the manual provided with the product will allow you to effortlessly install the product without the need for technical assistance.
However, hiring an electrician is a safer option.
Yes, the installation manual is included and located inside the box.
Of course, you can always ask us for a PDF file of the installation manual.
The switch is normally situated on the right side; if you can’t find it, please inspect the back and all sides of the product thoroughly.
Returns and Refunds
If you don’t like our product or it doesn’t as expected. You can return items for a refund within 30 days of delivery. All shipping costs (including shipping and returns) are to be borne by you.
In this case the customer will be given 30 days in which to exchange the products for an exchange or refund. The period begins on the day the day you receive your order. We will pay for the return shipment of the defective item since the shipping cost will already be paid by us in an prepaid return label.